Are you a legitimate store?
Yes. Reps Killer serves returning customers and provides customer support before and after an order.
How do I place an order?
Place your order through our website and pay by credit card. Contact customer service if you want to ask about another available payment method.
Why is my order on hold?
Your payment may be incomplete or waiting for confirmation. Contact customer service with your order number for an update.
Why did my order fail or get cancelled?
The payment may have failed, or the order may have exceeded the payment confirmation period. Contact customer service if you still want to place the order.
When will my order arrive?
Order preparation takes 1–3 days. Delivery usually takes about 6–9 days after dispatch.
How can I track my package?
After dispatch, we will email your tracking number. You can check it on our order tracking page or through 17TRACK.
Which payment methods are available?
Credit card payment is available on the website. Contact customer service to ask about Zelle, Wise, Cash App, Venmo, BTC or USDT.
What happens if my package is lost or held by customs?
If your package is lost in transit or held or seized by customs, contact us. We will send a replacement at no cost, including shipping.
What is your return policy?
You may request a return or exchange within 14 days of receiving your item. Items must be unworn, undamaged and in their original packaging. Customized products and items marked Final Sale are not eligible. Contact us before returning an item.
If the return is not caused by a wrong, damaged or defective item confirmed by us, the customer is responsible for the return shipping cost.
What if I receive the wrong or damaged item?
Contact us with your order number and clear photos or video. After we confirm the issue, we will arrange a free replacement or a refund.
How long does a refund take?
After approval, PayPal refunds are generally returned to the original PayPal payment method within 2–5 days. Credit card refunds are generally returned to the original card within 3–5 days. The exact time depends on PayPal, the card issuer and your bank.
Where should I send an authorized return?
Contact customer service for the return address and instructions before sending anything back.
How do I contact customer support?
Contact us by email or WhatsApp. Please include your order number when asking about an existing order.
What if I entered the wrong shipping address?
Contact us as soon as possible. If the order has already shipped, we will help you check the available delivery options.
Can I change or cancel an order?
You may change or cancel your order before it ships. Cancellation before shipping is free, with no cancellation, processing or handling fee. After dispatch, please follow our return policy.
Can I pre-order a sold-out item?
Contact customer service to ask whether the item can be pre-ordered.
Are import duties and taxes included?
We cover import duties and taxes for all shipping destinations except Switzerland. Customers in Switzerland are responsible for applicable import duties and taxes.
Read our shipping policy and return policy for complete details.