Order cancellation
You may cancel your order before it ships for a full refund. We do not charge cancellation, processing, or handling fees. Contact us as soon as possible with your order number. Once an order has shipped, it cannot be cancelled; please follow the return process below.
Returns and exchanges
You may request a return or exchange within 14 days of receiving your item. Items must be unworn, undamaged, and in their original packaging. Customized products, items marked Final Sale, and items altered by a third party are not eligible.
For returns that are not caused by a wrong, damaged, or defective item confirmed by us, the customer is responsible for the return shipping cost.
Wrong, damaged, or defective items
If you receive the wrong item or size, or your item arrives damaged or defective, contact us with your order number and clear photos or video of the issue. After we confirm the problem, we will arrange a free replacement or a refund.
Lost packages and customs issues
If your package is lost in transit or held or seized by customs, we will send a replacement at no cost, including shipping. Contact us with your order number so we can check the shipment and arrange the replacement.
How to request a return
- Contact us by email or WhatsApp with your order number and the reason for your request.
- Wait for our return instructions and return address before sending the item.
- Keep your return tracking details. Once the returned item is received and checked, we will confirm the refund or exchange with you.
Refund timing
After a refund is approved, PayPal refunds are generally returned to the original PayPal payment method within 2–5 days. Credit card refunds are generally returned to the original card within 3–5 days. The exact time for the funds to appear depends on PayPal, the card issuer, and the customer’s bank.
Email: [email protected]
WhatsApp: +852 6369 5295
For preparation times, delivery estimates, and import duties, see our shipping policy.